Help center

Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Our Brand

  • We are a slow fashion  business, focusing our efforts on designing and making pieces to last through the years. We currently do two drops a year, elevated wardrobe staples at the ready for the start of Autumn and then again at the start of Spring.

  • Having a business that is run sustainably and ethically is super important here at Cubs Closet. We make every endeavour to operate as transparently ethical and sustainable as we can afford to. As our brand grows we look forward to really driving these two points as pillars of our business. 

  • Yes! I proudly design all of our products myself. I take my own frustrations in dressing my children and make the products I want to see and wish I had access to since I became a mum.

  • Of course we do! Pop your email down for our newsletter to be first in the know when our most popular styles land back in our store. 

Returns & Refunds

  • We do! There is nothing like taking a gamble with online shopping, even more so with little people. Our sizes tend to run slightly bigger but if you’re after something different, flick us an email (hello@cubscloset.com.au) within 14 days of receiving your order and we can get the process started for you. 

  • Our return period is 14 days from when you receive the order. 

  • You are responsible for the cost of shipping the item back to us. If we are exchanging something for you and your original order qualified for free shipping only the return cost is incurred by you. We would love to grow to a size where we can offer free shipping across the board but unfortunately we aren’t quite there yet. 

  • We do our best to work quickly and efficiently. It usually takes 3-5 business days for your return to hit your bank account. Please reach out if it's lost! 

Shipping & Delivery

  • We do our very best to have all orders picked and ready for shipping within the first 24 hours. Then it is usually straight to the post office after that. 

  • We have a standard shipping rate of $10 for regular post and then $15 for express shipping.

  • There is! Our free shipping threshold is $100. Once you hit that in your cart, free shipping will automatically kick in.

  • Not at this stage. We are a baby business and so while we are growing we only ship in Australia.