Shipping policy
*Last updated: July 2026*
At Cubs Closet, we do our best to get your order from our home warehouse to your doorstep as quickly (and smoothly) as possible.
Please take a moment to read our shipping policy below.
Order Processing Times
All orders are packed and ready for dispatch within **24 hours** of purchase (excluding weekends and public holidays).
Once your order has been handed over to our shipping partner, you will receive a confirmation email with tracking details.
Please note: during peak periods (such as range launches or sales), processing times may be slightly extended. We will always communicate this on our website and via email ahead of time so you know what to expect.
Shipping Rates & Delivery — Australia
Our Australian shipping options are:
Standard Shipping: $10 AUD — approximately 3–7 business days
Express Shipping: $15 AUD — approximately 1–3 business days
Free Standard Shipping on orders over $80 AUD — applied automatically at checkout
Shipping Rates & Delivery — New Zealand
We're excited to now ship to our cubs across the ditch!
Standard Shipping: [$25 NZD]
-Delivery time: approximately 7–10 business days, once your order has been lodged with the post office
Express Shipping: $40 AUD — approximately 1–3 business days
- Free shipping threshold: $150
As with all international post, delivery times are estimates and can vary depending on customs processing in New Zealand, which is outside our control.
Shipping costs are calculated at checkout and are non-refundable once your order has been dispatched.
Tracking Your Order
Once your order has shipped, you'll receive tracking details via email so you can follow your parcel's journey.
If you haven't received tracking within 3 business days of placing your order (Australia) or 5 business days (New Zealand), please contact us at hello@cubscloset.com.au
International Shipping
At this stage we ship to Australia and New Zealand. We're a small (but growing!) business, and further international shipping is something we hope to offer in the future.
Incorrect Addresses & Returned Parcels
Please ensure your shipping address is correct at checkout, including your postcode.
Cubs Closet is not responsible for orders delivered to incorrectly provided addresses. If a parcel is returned to us due to an address error or failed delivery, re-shipping costs will be the responsibility of the customer.
Customs, Duties & Import Fees (New Zealand)
Cubs Closet is not responsible for any customs duties, taxes, or import fees that may be charged on your order once it arrives in New Zealand. These charges, if any, are the responsibility of the customer.
Lost or Damaged Parcels
Once your order has been dispatched, responsibility for delivery rests with the courier.
If your parcel is lost or arrives damaged, please contact us as soon as possible so we can assist you in lodging a claim with the carrier.
Questions?
If you have any questions about shipping, feel free to contact us at:
We're always happy to help.