Returns Policy

We want you and your little cubs to love every piece from cubs Closet, but if something isn’t quite right, we’re here to help!

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@cubscloset.com.au. 

TL;DR

• Easy Returns: You have 14 days from the date of purchase to return your item.
• Condition: Please ensure the item is unworn, unwashed, and in its original condition with all tags attached.
• How to Return: Simply contact our friendly support team with your order details, and we’ll guide you through the process.
• Refunds & Exchanges: Once your return is received and inspected, we’ll process your refund or exchange. Please note that original shipping fees are non-refundable unless the return is due to a mistake on our part.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@cubscloset.com.au

 

At cubs Closet, we believe in making every experience as stylish and stress-free as possible—even returns! If you have any questions, just give us a shout. Happy styling!